Cogin and its associated companies act as joint data controllers, who are jointly responsible for compliance with data protection legislation. Cogin d.o.o. is primarily responsible for exercising of rights of data subjects and providing information about data processing.
Cogin Website. Any website that is the property of Cogin, including but not limited to everything hosted under the top-level domains cogin.com, QueueExplorer.com, QueueMonitor.com
Cogin Software Products, Cogin Downloadable Software Products, Cogin Website, and Cogin Software as a Service may be collectively referred to as "Cogin Products".
Personal Data means any data relating to an identified or identifiable natural person.
We collect data for various reasons, such as:
a) To provide you with software, services, or information. We may collect data which are required to provide you with the software, support, and services, including checking for license validation and updates, provision of support, reporting of issues and bugs, and other processing connected with use of Cogin software, services, or information. You explicitly fill in the data required for you to receive the software, support, or services, whether you purchase or use Cogin Products, register for a webinar, participate in a survey, and/or subscribe to receive marketing and/or technical information and content, or these data are collected in the course of use of Cogin Products. We may use third-party service providers, acting as data processors, to assist us in provisioning Cogin Products to you or in our operations. For example, we may use to provide data storage and backup services. With your consent, your Personal data may also be transferred to third-party service providers, acting as separate data controllers, who provide products and services complementary to Cogin Products (further data processing performed by these service providers is governed by their privacy policies). The legal basis for this data processing is performance of contract between you and us.
b) To protect us from piracy and unlawful use of our software or services. We may collect data which are required to protect us from any piracy, unlawful, or unauthorized use of our software or services, or which are necessary to ensure security of our software or services, including both data provided by you (see above) and data collected in the course of use of Cogin Products. The legal basis for this data processing is Cogin' legitimate interest in protection from piracy and unlawful use of Cogin software and services.
c) To improve our offerings based on usage. We may collect data based on your use of Cogin Products and services, and we do not associate these data with your name. We use these data to better understand usage patterns of our products and behavior of our collective audience. At times we may share this information in aggregated anonymous form with third parties. Collection of data based on your use of Cogin Downloadable Software Products is done only if you permit it. The legal basis for this data processing is our legitimate interest in improving our software and services.
f) To fulfil legal duties stipulated by accounting, taxation and other laws. We may use and disclose your personal data where required by law, such as in keeping and disclosing our accounts, in keeping and disclosing our tax records, and in response to a court order, valid subpoena, or other legal process. The legal basis for this data processing is our compliance with our legal obligations.
You may object to the processing of your personal data for the purposes b) to e) at any time.
Categories of data involved in data processing include:
Where appropriate, we will prompt you to give us your consent to the collection and processing of your data as described above. This may happen within Cogin Products, on Cogin Website, or in another environment set up by Cogin, always in a clear and conspicuous manner. You can manage your data and opt-outs as described in the Transparency section below.
Our products and services are not designed for and are not offered to children under the age of 13. If we discover that a person under the age of 13 has submitted information directly to us, we will endeavor to delete the information from our systems.
We may share your data with certain third parties which help us provide you with Cogin Products or services, or to run our business, for example to providers of data storage and backup services. We may also share your data with individual representatives of your company.
Your personal data may also be shared with other organizations or individuals if we have obtained your consent to do so.
We may also share your data with certain third parties if we are obliged to do so under applicable legislation (especially with tax authorities or with other government bodies exercising their statutory powers) or if such sharing is necessary to achieve the purposes defined above (especially with government bodies or with parties harmed by your illegal acts, if applicable).
To secure your personal data, our products and services are designed with security and privacy in mind.
We encrypt your data in transfer and at rest where it is technically feasible. External web resources are protected by SSL encryption.
We review the processes of personal data usage before implementing them. This is done to minimize data usage and to make sure that you as the data owner is informed about the processing. When the reason for data storage expires, we remove your personal data from our servers or anonymize it for further usage. By the nature of the activity within which your data is collected, it may appear in datasets used for research. Before using the datasets for research or other purposes you are not informed of, we remove or anonymize your personal data in the datasets.
You may manage your Personal Data in your Cogin Account, including providing us with an opt-out for certain kinds of data collection. You are responsible for the correctness of the Personal Data you provide to us. We expect you to check the Personal Data you provide to us and if any inconsistency takes place, update your Personal Data or report the inconsistency to Cogin.
As permitted by applicable law, EU residents may request a copy of the information that we hold about them. To do so, please contact firstname.lastname@example.org. We may charge a fee in accordance with applicable law for this service.
Moreover, as set out in locally applicable personal data protection law, you may have the right to: (i) request access to your personal data; (ii) request rectification of your personal data; (iii) request erasure of your personal data; (iv) request a restriction on the processing of your personal data; (v) request personal data portability; or (vi) object to the processing of your personal data.
These rights can be exercised via the email address email@example.com.
You may also contact Cogin to get up-to-date information about your personal data processing and any personal data recipients.
Some of the services we provide, such as Marketing Campaigns, our Web Site, E-Shop, etc. make use of Third-Party Services outlined below.